Tickets
Boomerang’s ticket plugin allows for tickets to be created in your server with web transcripts, custom branding, and multiple panels, allowing for organisation and communication between staff and members.
Ticket Configuration
- Enable the ticket plugin by running
/config > "Configure Plugins"and then enable the tickets plugin. - Go to the ticket configuration embed by running
/config > "Configure Tickets"and then click on the setting option you’d like to configure.
| Setting | Description |
|---|---|
| Edit Subjects | Edit the ticket subjects and the permissions and settings associated with them |
| Edit Panels | Edit the panels which are used by users to open tickets |
- The changes you have configured will automatically apply without you needing to confirm any changes.
Edit Subjects
This is where subjects are created, edited, deleted, or imported.
Subject Creation
- Go to
Config > Configure Tickets > Edit Subjects > Create Subject, click back on the select menu and select the newly created subject. - Configure the name of the subject in order for it to be easily identified.
| Setting | Description |
|---|---|
| Name | The name of the subject for easy identification |
| Category | The category in which tickets will be created under the subject |
| Creation | Toggle if tickets are able to be created in the subject |
| Transcript Channel | Where transcripts and details of tickets will be sent after a ticket’s closing |
| Ticket Access | The access to the ticket: Read defines who can read the contents of the channel, Write defines who can use commands and manage the ticket, Required defines the roles required to open the ticket |
| Ticket Opening | Settings for opening the ticket. Form is a form that is asked before opening the ticket, giving quick details to those who handle the ticket. Mention is the mention upon opening. The user is automatically mentioned upon opening. |
| Ticket Closing | Settings that apply upon the closing of a ticket. Close confirmation confirms that the staff member wishes to close the ticket instead of immediately closing it. Close by opener toggles whether the user who opened the ticket is allowed to close the ticket themselves. Close on leave makes it so that if the user who opened the ticket leaves the server, the ticket automatically closes. Feedback on close sends a DM to the user who opened the ticket, prompting them to give feedback on the staff member who claimed the ticket. |
Subject Editing
To edit a subject, navigate to the subject through Config > Configure Tickets > Edit Subjects, then select your subject. Follow the table above to edit each field to your preferences.
Subject Deletion
To delete a subject, navigate to the subject through Config > Configure Tickets > Edit Subjects > Delete Subject, then select the subject you wish to delete.
Subject Importation
To import a subject, navigate through Config > Configure Tickets > Edit Subjects > Import Subject, enter the code of the subject to import, and then edit the subject to fit your server’s roles, channels, and categories.
Edit Panels
The panels are where subjects are put into a message to be sent and interacted with.
Panel Creation
- Go to
Config > Configure Tickets > Edit Panels > Create Panel, click on the select menu and select the newly created panel. - Configure the title of the panel to easily identify it.
| Setting | Description |
|---|---|
| Title | The name of the panel for identification |
| Channel | The channel in which the panel will be sent |
| Creation | If the panel is able to be interacted with |
| Type | The type of component in the panel, either select menu or buttons |
| Subjects | The subjects included in the panel |
| Panel Buttons | If the panel type is set to buttons, configure button styles, emojis, and labels |
| Send Ticket Panel | Send the configured panel to the chosen channel |
Panel Editing
To edit a panel, navigate to Config > Configure Tickets > Edit Panels and use the table above to edit the panel to your customisation.
Panel Deletion
To delete a panel, navigate to the panel through Config > Configure Tickets > Edit Panels > Delete Panel, then select the panel you wish to delete.
Panel Importation
To import a panel, navigate to Config > Configure Tickets > Edit Panels > Import Panel, enter the code of the panel to import, and then edit it to fit your server’s channels.
Commands
| Command | Description |
|---|---|
/ticket add | Add a user to the ticket the command is run in |
/ticket blacklist | Blacklist a user from using tickets in the subject |
/ticket claim | Claim the current ticket |
/ticket close | Close the ticket the command is run inside |
/ticket feedback | View feedback of the server, or individual staff |
/ticket manage | View and manage transcripts |
/ticket open | Open a new ticket in the chosen subject |
/ticket remove | Remove a user from a ticket |
/ticket request | Request to close an active ticket |