Last Updated: April 3, 2024

This policy outlines our response to user chargebacks and disputes (“dispute”, “disputes”, “chargeback”, “chargebacks”) regarding Boomerang payments. We strongly advise customers contact us via the email legal@bmrg.app before initiating a chargeback. Initiating a chargeback can result in an exclusion (“exclusion”, “system ban”, “block”, “blocked”, “suspension”).

Users who submit a chargeback will be excluded from accessing the service indefinitely.

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Response to Disputes

Upon receiving a threat of or notification of a dispute from our payment processor or financial institution, we will immediately suspend the customer’s access to our services. This measure is in place to prevent fraud and ensure the integrity of our services. If the dispute alleges the cardholder did not authorise the transaction, the user will be blocked from accessing our services indefinitely.

After issuing the block, our team will thoroughly investigate the matter by looking at the transaction, the user’s recent account activity and potentially the user’s recent communications in our support server. Our goal will be to resolve the dispute in a fair manner. If we are unable to do so, the user’s access to our services will be revoked indefinitely. We take all chargebacks seriously and will exclude and apply warning flags to accounts who initiate baseless/false disputes.

We reserve the right to amend this policy at any time as we see fit.

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